“Hide not your Talents, they for Use were made. What’s a Sun-Dial in the shade!”
— Benjamin Franklin
Last time, we wrapped up most of the work on the script that will handle the review process right up to the point where we need to send out the notice to the recipient. Today we will look at one way to send out an email notification and then build the notice that we will want to send out.
One of the easiest ways to trigger an outbound email is through the use of a System Event, not to be confused with an Event Management Event, which is an entirely different animal. And neither one of those is related in any way to a ServiceNow Event, but now we are really getting off track. To create a new Event, we will navigate to the Event Registry and then click on the New button.
Once we have created our new event, we can create an Email Notification and have the notification triggered by this event. To create our new Email Notification, we will navigate to All > System Notification > Email > Notifications and click on the New button. At this point, let’s not worry too much about the content of the message and let’s just do enough so that we can test things out and make sure that it all works. Once we establish that the email is actually sent out, we can go back in and create the message body that will work for our requirements.
Under the When to send tab, we select Event is fired from the Send when options and then we select our new event from the Event name options. Then on the Who will receive tab, we check the box labeled Event parm 1 contains recipient, which will allow us to send in the recipient as one of the event parameters.
In the What it will contain tab, we will just put the word Testing in the subject and body for now and then save the record so that we can run a test. Now we need to modify our Script Include to initiate the event, passing in the appropriate parameters, namely the notification record and the intended recipient. We will replace this line that we added for earlier testing:
gs.info('This is where we would send a notice to ' + noticeGR.getDisplayValue('recipient'));
… with this new code to add a new instance of the event to the queue:
// now you need to send out the notice, passing in the notice record for variables
gs.eventQueue('x_11556_periodic_r.ReviewNotice', noticeGR, noticeGR.recipient, noticeGR.getUniqueValue());
noticeCt++;
After we save that we can pop back over to Scripts – Background and see if all of this results in some email being sent out.
Well, that looks pretty good, but let’s take a look at the email logs and see if we actually sent out some notices.
OK, that works! Now that we know that our process will send out the notices to the designated recipients, the next thing that we will need to do is to come up with the content of the notice. That sounds like a good project for our next installment.
